From Oversized Sponsor Display to Last-Minute Branding Save.

We See Solutions.^™

“Where there's a
will, there's a way"

Nicole and team were unexpectedly given four hours to transform a hotel suite into an event hosted annually for women in leadership and VIP customers. Just 45 minutes before guests arrived, they learned an unexpected, framed sign for a major sponsor was too large to move up to the room. But that’s okay. This is what Encore’s people do every day.

Nicole Russell

General Manager

The Challenge

Encore in Sydney, Australia, never hesitates, even when there is a change in plan to the original timeline. This is exactly what happened when an unexpected late checkout left only four hours to set up an annual VIP event for key customers. Plus, an unexpected oversized framed branding sign for a major sponsor didn’t fit in the elevator or stairwell, and it couldn’t be disassembled. Just 45 minutes from doors opening and with two merchandise lines on display, it would have been an incredible missed opportunity to not set the stage.

The Solution

Noticing the sponsor was in a frenzy making calls for an alternative branding solution, Nicole thought fast on her feet with an idea. She engaged her production team to provide the perfect solution. The Encore team obtained sponsor approval and raced into action to deliver a monitor and supporting gear to the suite. The Coach^® Australia logo was provided electronically and placed above the purse line display for all to see with 10 minutes to spare. Collaboration, on-site solutions and creative problem solving helped the team overcome unexpected obstacles.

Key Solutions Used in This Story
Technology
Audiovisual Solutions Audio Video Lighting Presenter Support

The Result

With years of experience guiding the collaboration, Nicole led her team to seize the opportunity of turning the hotel suite into a special event for all participating. The client was thrilled to have such a successful event, and the sponsor was relieved to have their last-minute problem solved. The invitation-only luxe event was a brilliant success, and everyone got the VIP treatment.

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From routine challenges to the moment of truth that threatens to derail your event, our people solve them
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From Critical Board Meeting to Standout Hybrid Event Success. 

We See Solutions.^™

“When you know more,
you can do more"

When the North Carolina Joint Underwriting Association (NCJUA) needed an event production partner for their critical board meeting, they turned to Encore to deliver a seamless two-day hybrid event that would connect and engage their important participants. Enter the tech-savvy Joanna and her team!

Joanna Brady Matthews

Technical Supervisor, Hotel & Brand

20+ yrs. of AV / technology event experience
Thrilled by live productions
A “classic country girl”
Four-wheeling enthusiast
Helps care for two close family members
Has six adorable (outdoor) cats

The Challenge

When NCJUA’s remote audience increased from two to ten, and the in-person board member needs adjusted around the “U”-shape setup, Joanna and her team knew adapting their technical support would be crucial to deliver a seamless production experience.

A seasoned technician, Joanna understood the customer’s needs, from the distance of the in-room split screens and different views, including a robotic camera that caused switching complexities and readability issues, to elevated internet requirements and the right in-person table-top microphones to handle private side-bar conversations during live presentations.

The Solution

Passionate about solving challenges, Joanna anticipated needs the customer hadn’t originally expressed! She and her team recommended customed solutions to set NCJUA’s event up for success:

In room, they included everything from a 55-inch confidence monitor and versatile push-to-talk microphones for the adjusted head count to hard-wired internet for secured speed and stability.
For the dual-audiences and seamless board meeting, Joanna partnered with NCJUA’s IT Coordinator to build confidence and trust as she stepped in to cue up and advance content for a dynamic, switching production experience.

Key Solutions Used in This Story
Production / Show Management	Technology / Audiovisual Solutions	Infrastructure Services
Staging Services Show Management	Audio Solutions Presenter Support	Power Internet

The Result

Thanks to Joanna and her team’s forward-thinking mindset, expertise and personalized solutions, NCJUA’s board meeting elevated from standard to standout! When the event had wrapped, the customer stated, “Everything went even better than we could’ve expected!”

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From Typical Corporate Conference to Multi-Dimensional Immersive Experience.

We See Solutions.^™

“Every client has a story. It's the creative's job to bring it to life."

Marriott International was gearing up to host an exclusive three-day event for 500 of its esteemed general managers (GMs) and wanted to leave a lasting impact. Their mission? Leave the traditional conference format behind and immerse guests in an extraordinary multi-dimensional program. Enter Megan and team, ready to exceed all expectations for an unforgettable experience.

Megan Angle

Associate Director, Content Production

20+ years of professional media experience
Goes by Megan “The Mangler”
Has three busy daughters
Drawn to creative storytelling
Calls family her “why”

The Challenge

To execute the customer’s vision, Megan and team needed to develop and coordinate event strategy design, the thematic and multimedia creative, complex event technology and overall staging and production — for both outdoor and indoor event spaces. The star of the show, however, would be vibrant motion graphics to keep the audience’s attention while reinforcing an engaging event theme. Cesar and Autumn, rockstars from the Encore Creative Content Studio, immediately got to work on solutions. Pulling this off would be no small feat. It required cohesion across design, lighting, projection and LED screens, collaboration with Marriott International and buy-in from clients across multiple stakeholder groups.   

The Solution

After presenting their concept to the customer, Megan, Cesar and Autumn received enthusiastic approval and wasted no time in bringing the idea to life. Autumn developed a playful overarching theme, “Let’s Go,” which evolved into the daily subthemes “Go Forth,” “Go Far” and “Go Fearlessly” to reinforce the event’s central concept. To really blow attendees away, Cesar developed incredibly complex 2D and 3D motion graphics that seemingly leapt off the screens! Executing this required close collaboration and extensive testing pre-event and on-site with lighting and projection experts. The remarkable end result?

- - In one session, a sailboat cruised beyond the screen’s borders, emphasizing the “Go Far” subtheme.
  - In another, parachuters seemingly soared out of their frame, immersing attendees in a stunning 3D experience that embodied the “Go Fearlessly” message.

Key Solutions Used in This Story
Creative	Production	Technology
Event Strategy & Design Event Branding Content Development Motion Graphics	Staging Services Scenic & Decor Show Management	Audiovisual Solutions LED Walls Lighting Solutions

The Result

The in-house team of imaginative and dedicated creatives set the stage for an electrifying experience, flawlessly executed. The brilliant visuals, ranging from printed applications to immersive general session content, elevated the programming’s impact and kept participants buzzing with excitement long after the final session. In the customer’s own words, “The creative team at Encore challenged us to think differently than we ever have to deliver a product that our GMs had never seen before. They not only delivered but also exceeded every expectation from start to finish.”  

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From routine challenges to the moment of truth that threatens to derail your event, our people solve them
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From Make-A-Wish Dream to Make-A-Wow Extravaganza. 

We See Solutions.^™

“There is no problem without a solution"

For decades, Encore has helped bring the Annual InterContinental^® Miami Make-A-Wish^® Ball to life, making it bigger and better each year. The challenge for the 2022 festivities? Make the event more magical than ever by immersing the participants in an unforgettable experience to increase levels of excitement and inspire greater donations. With Alberto and team on the task, consider the wish granted.   

Alberto Castillo

Director, Event Technology

Thousands of events

National Ambassador for Encore

Developed/runs local workshop for Event Managers

Loves ATVing in the Everglades with his daughters

Always entertaining guests at home

Family and faith are his guiding forces

The Challenge

For the 27^th Annual InterContinental Miami Make-A-Wish Ball, Alberto and team were tasked with making the gala event more magical than ever in unique, immersive and memorable ways — with just three compressed setup days. The creative ask:

Stage an engaging opening reception, including a branded publicity “step and repeat” backdrop and reception with silent auction areas. 
Create a “supernature” themed experience between the reception/silent auction areas and the grand ballroom gala event space.  
Bring to life an immersive “NY aquarium” in the grand ballroom for the main dining and open auction event.
Delight participants with live performances and an iconic entertainer.
Further surprise guests by executing an afterparty featuring a multi-act cabaret show and nightclub experience, requiring a major room flip in just two hours.

The Solution

Alberto and team worked closely with multiple stakeholders from the hotel, the Make-A-Wish Southern Florida chapter and their third-party designers to make the dream come true.

Solutions included:

Sourcing people and gear from 20+ regional venues, with Encore working 24/7 shifts over three days.
Creating a transitional experience between the opening reception/silent auction and grand ballroom that featured a mesmerizing “supernature” LED tunnel depicting the New York subways overtaken by nature. 
Producing the grand ballroom event, including a 140-foot LED wall to create a “NY aquarium” experience with coral-like décor, beautiful lighting and ambient audio that brought the underwater world to life.
Creating an outfitted performance stage for the live auction and applause-worthy entertainment.
Quietly flipping the prior reception/silent auction rooms into a surprise afterparty with a multi-act cabaret show and DJ while guests enjoyed the grand ballroom event.
Perfectly planning and executing everything from staging, video and audio to complex lighting, rigging and power for an astounding start-to-finish event experience, using three highly skilled project managers across rooms and a stage manager for the big show.

Key Solutions Used in This Story
Production	Technology
Staging Services Scenic & Décor Show Management	Audiovisual Solutions LED Walls Audio Video Infrastructure Services Rigging Power

The Result

The inspirational event left both the customers and charity ball participants in awe. The guests were so moved by their experience that it was a history-making year with a record-setting $5.4M raised in just one night. This was more than twice as much as the previous charity ball! For the customer’s vision and charitable event goals, it was truly a larger-than-life dream come true.

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Objective

Out & Equal is a global nonprofit organization focused exclusively on LGBTQ+ workplace equality. Each year, they hold an international Out & Equal Workplace Summit, promoting inclusion in global companies across industries. Encore has supported the event for years, but the four-day 2022 event, at the Mirage in Las Vegas, was set to feature the first in-person component since pre-pandemic.

Upgrading the event design to make it hybrid required new technology and support considerations. The ask? Deliver an awe-inspiring general session, 100+ breakout sessions, engagement opportunities for the onsite and remote audiences, immersive experiences, an afterparty and more. With Encore on the job — consider it done!

Solution

- Produced an engaging General Session with various panels and keynotes, 116+ breakout sessions, fireside chats, and large performances.

- Created 100% of the custom creative content, including event themes and branding, in collaboration with the Out & Equal team.

- Served as the exclusive provider of rigging and power at the venue.

- Cast sweeping patterns of color with 76 colorful kinetic LED globe lights that changed hue throughout the experience.

- Promoted an inclusive experience by providing live closed captioning during the General Session and within 24 hours of the recorded breakout sessions.

- Audio enhancements, lighting elements and a DJ to elevate the festive afterparty.

- Other immersive solutions included: four custom ultra-wide projection screens in the general session, flanked by three scenic arches, along with projection mapping and a large LED curtain, reinforcing content.

- Dedicated team provided 24/7 support to ensure each aspect of the experience was transformative.

Outcome

Adding an in-person audience alongside remote attendees resulted in almost double the number of participants — up to 5,500+ from 3,000 in 2021! The inspiring summit delivered a moving experience that was so highly celebrated that it was named as a finalist for “Best Pride Event” in BizBash’s Event Experience Awards 2022. Michael Chamberlain, VP of Marketing, Out & Equal, shared:

“Our partnership with Encore has really enabled everything we saw at the Out & Equal Workplace Summit, in person and online, to happen, from the fabulous and beautiful aesthetics to the way we’re able to showcase the really critical voices in this LGBTQ+ inclusion movement … We couldn’t have better partners than Encore! Highly recommend them for any event you’re doing. They’ve really made the show that we have today the best show that we could possibly make and ensure that those really critical messages are heard, in this room, in our online community, and far far beyond so I can’t thank them enough.”

From Traditional Dinner to Multi-Sensory Experience.

We See Solutions.^™

“We are here to support
the client and earn
their trust”

With a customer’s most important dinner of the year coming up, they wanted to ensure the event would be memorable. Their vision? Elevate a traditional dining experience into a festive year-end celebration gala, integrating storytelling, gastronomic, visual and acoustic elements to wow their important guests.

Enter Miguel and team, ready to help deliver a multi-sensory experience set to impress.

Miguel Sanchez 

Project Manager

The Challenge

Develop the idea that the client envisioned to create a whole experience and not just serve a traditional dinner. Part of the challenge was to achieve synchrony at the time of the service for the 380 guests, thus merging gastronomy with technology, in addition to matching the size of the venue with the hanging points and the space between each table.

The Solution

With the technical experience of Miguel and his team, it was possible to have the same signal that would simultaneously reproduce the content at the 38 tables and individually for the 380 diners. 

With professionalism, it was possible to maintain excellent communication, successfully coordinating all those involved (venue, business partners and our production staff), 

By capturing the different elements in a layout, it was possible to adapt the technical needs to the infrastructure and hanging points of the venue.   

Key Solutions Used in This Story
Creative	Production	Technology
Event Strategy & Design	Staging Scenic & Décor Solutions Show Management	Audiovisual Solutions Video Infrastructure Services Rigging Power

The Result

Thanks to Miguel and team’s technical expertise, collaboration with all parties and innovative mindsets, the gala was a memorable celebration for all attendees. Due to the team’s collaboration and dedication to each detail, the more than 380 guests experienced a truly unique gourmet dinner adventure. The attendees left impressed by the year-end festivities, and the customer was equally pleased, delighted at how Encore had helped plan, synchronize and transform their critical event into a unique sensory experience.

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From Lusterless View to Dazzling Jewelry Showcase Event.

We See Solutions.^™

“When better is possible
good is not enough”

Eager to attract new distributors, jewelry designer Sara Blaine was planning a special event at Le Meridien Atlanta Perimeter to showcase her jewelry collection, eSBe. The event would be crucial for her small business, so she needed each of her current and new custom designs to dazzle. Enter Jazz and team – ready to deliver down to every last illuminating detail.

Jazz Thomas

Director, Event Technology

Enjoys learning about new event technology and tools

The Challenge

With her jewelry showcase event just one week away, Sara visited the venue for a pre-event walk-through. She mentioned that she wished the ballroom where her custom designs would be displayed featured daylight lighting, which she felt would really make all of her jewelry pieces shine. As a natural troubleshooter, Jazz sprang into action to execute on her vision.

The Solution

With over a thousand events under his belt, Jazz was able to use his lighting expertise and personal research to determine which new LED daylight fixtures would provide the right wattage, brightness and light beam pattern to source them. He then worked with Le Meridien to replace 25 key ballroom lights above the showcase tables with the new bulbs to ensure both Sara and her jewelry would be radiant at the event.

Key Solutions Used in This Story
Production	Technology
Show Management	Audiovisual Solutions Lighting Solutions

Key Solutions Used in This Story
Production
Show Management Technology Audiovisual Solutions Lighting Solutions

Key Solutions Used in This Story

Production

Show Management

Technology

Audiovisual Solutions

Lighting Solutions

The Result

Thanks to Jazz’s solution-oriented mindset, Sara’s event was a success. She was incredibly impressed with Jazz’s initiative, technical problem solving and the end result. The venue was equally pleased. The lighting fixtures he installed added such brilliance to the space that the venue itself decided to not only keep them in place but matched all lights in the ballroom to preserve the same ambiance. As for Sara, she continues to utilize Le Meridien and partner with Encore for her events, having seen Jazz go out of his way to elevate each detail, creating the right environment for an excellent experience. 

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From routine challenges to the moment of truth that threatens to derail your event, our people solve them
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From Multi-Venue Complexities to Flawless Tech-Enabled Experience.

We See Solutions.^™

“The right partnership transforms challenges to successes”

With 300 of a financial customer’s top investors flying in from all over the world for their Annual General Meeting in France, the stakes were high. The ask? With 14 fund meetings in two days, in
two different venues, provide a digital logistics solution for a five-star experience.

With Jo and team on the job — Consider it done!

Jo Merriman

Director, Commercial & Operations

The Challenge

A finance organization was preparing for their Annual General Meeting (AGM), and the stakes were high. The customer needed to plan a seamless experience for 300 of their high-value investors, who were flying into Avignon, France, for the event from around the world. Yet with 14 fund meetings in just two days at two venues across the city — and different groups attending each — the customer needed a polished and simple-to-follow system to ensure the international attendees had a seamless experience. This included an easy way to receive any last-minute changes to the agenda, speakers and/or locations. Enter Jo and team, ready to deliver.

The Solution

To deliver a smooth event experience, Jo and team recommended that the customer create individualized itineraries for each participant, which would minimize the number of relocations between venues and accommodate for travel time. Under their technical guidance, the customer was able to equip participants with pre-event access to Chime Live℠. With this technology solution, each fund investor only needed to look at their phone to see where they needed to be and when. Any last-minute agenda changes were available immediately.

Key Solutions Used in This Story
Production	Technology
Onsite Chime Live technical support	Chime Live

The Result

Thanks to Jo’s creative problem-solving and digital solutions, the team navigated the customer’s multi-session and -venue logistics challenges, delivering a flawless event for their high-profile participants. With Chime Live, everyone made their meetings at the right venue and on time. The platform’s easy-to-use yet powerful tools equipped audiences with enhanced engagement opportunities during the meetings as well — a benefit the customer already regularly used Chime Live for. The technology also ensured the customer had valuable post-event analytics at their fingertips. Both the customer and participants were delighted with the experience.  

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Objective

When Encore was approached to facilitate the Pope’s apology to indigenous communities across Canada in an effort to start the reconciliation process, time was of the essence. 

The Canadian Conference of Catholic Bishops, Office of the Papal Visit (OPV) asked our experts to design, produce and execute five events within three days for up to 200,000 attendees. The gatherings would mark a hugely historic moment for many and needed to be handled with the utmost professionalism and sensitivity.

With just 30 days to develop the event strategy and design, and then build and manage all production and event technology components, the Encore team got to work.

Solution

Temporary power and site infrastructure for 5 physical event locations (4 locations in Alberta and 1 location in Iqaluit)

Infrastructure work to accommodate the expected crowds at three of the five locations

Full turn-key production leadership, including producers and stage managers

Audio, video and lighting technology solutions

Custom scenic designs and stage builds

Audio, video and lighting services

270+ Encore team members satisfying the needs of different clients and stakeholders, from the Canadian Council of Catholic Bishops to local tribal leaders

Outcome

Decades of experience producing world-class events and a global team well-versed in developing and executing end-to-end event solutions helped Encore to deliver on the monumental requests.

“It was very clear to us that what Encore brought to the table was not just technical support or equipment, but we wanted to work with a company that really understood the complexity of something like this, and I’m working with people [at Encore] that is exactly what they do.”  - The Canadian Conference of Catholic Bishops, office of the Papal Visit (OPV)

- The Canadian Conference of Catholic Bishops, Office of the Papal Visit (OPV) 

Event Video

Event Images

In the events world, sometimes we’re caught by an ask so big, it feels unimaginable. Just ask Encore Regional Director Chris Baker, who oversees the Alberta Branches in Canada.

It all began with an unexpected RFP from the Canadian Council of Catholic Bishops (CCB). They queried Encore Canada for a proposal related to a visit by Pope Francis. The ask: create five papal events in five unique and complex locations. All five events would happen within a three-day time frame. The CCB projected that the events would attract more than 200,000 people during that time.

By the time CCB awarded Encore the project, there were 45 days before the first event. Then by the time the contract was signed, the Encore team had only 30 days to officially design, produce and execute the events. Here’s Chris’s unbelievable story. Read on or click here to watch the video.

The ultimate challenge

Papal tours rarely occur, so expectations for this tour were high. Because this tour intended to deliver an important message, Pope Francis intentionally wanted to visit out-of-the-way locations where people might not have had the occasion to attend a papal event. Baker’s team was tasked with the event strategy and design, building and managing all production and event technology components for distinctly different and complex locations and events. Most of the events were concentrated around the Canadian city of Edmonton. Some of the facilities selected were not event venues, and few were built to handle the number of participants expected—meaning limited to no infrastructure. The final event location was so remote that no roads existed. On top of all the logistical, strategic, creative and production challenges, Baker’s team needed to figure out how to transport heavy equipment into 10 perfectly packed and weighted pallets for an eight-hour flight with a total of 12- to 16 hours for the crew.

Besides, none of the events in the five locations being remotely the same, on some days, there was more than one event taking place. For example, on Day One, Baker’s team needed to produce a morning event for 23,000 attendees in Maskwacis and a 1,250-person event at the Sacred Heart Church in Edmonton, 60 miles away, on the same day. On Day Two, Edmonton’s Commonwealth Stadium would welcome 75,000 attendees in the morning. That afternoon, there would be an event for 100,000 people at Lac Ste. Anne in Stony Plain. In the tiny, remote indigenous village of Iqaluit, Nunavit, the final event of the three-day papal visit was expected to attract 5,000 people.

This is where decades of experience producing world-class events and a global team well-versed in developing and executing end-to-end event solutions help Encore to deliver on the requests. Baker, and North American location-specific teams, began with the total papal visit and journey with the end goals and location in mind. They collectively set out to meet this once-in-a-lifetime opportunity with thoughtful understanding and enthusiasm.

Extraordinary results

Juggling the logistical demands, short booking window and staffing requirements to make all five events happen required teamwork and careful coordination between over 270 Encore team members from across Canada and the U.S. Additionally, Baker’s team had to work with and satisfy the needs of a different set of clients and stakeholders in each location from the CCB to local tribal leaders.

Baker and team decided that the best way to manage the demands of the consecutive events on Day One and Day Two was to use separate crews for each event location. Thankfully, Encore has access to a vast network of hundreds of experienced and skilled people. Crews were bussed in daily to provide dedicated support for various papal events.

Three of the five sites required infrastructure work to accommodate the expected crowds. Because of the high-profile nature of the event, it was necessary to construct media facilities and green rooms at most sites. Three sites required the creation of overflow spaces for up to 10,000 people. Baker’s team even constructed roads and supplied the power so gear and people could reach some of the unique, non-traditional event locations requested.

Most of the events required Baker’s team to set up large LED walls with delayed audio, staging, lighting and audio coverage. In addition to the state-of-the-art staging and different event technologies, Baker and teams also managed broadcast and live stream feeds and related internet network needs.

All five stakeholder groups were pleased with the outcome of Encore’s work, which enabled the Pope to present his important message to more than 200,000 people. This was because Baker and his North America Encore teams saw solutions instead of challenges.

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We See Solutions.™

“Where there's awill, there's a way"

Nicole Russell

The Challenge

The Solution

The Result

Explore More Stories and Solutions.

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We See Solutions.™

“When you know more, you can do more"

Joanna Brady Matthews

The Challenge

The Solution

The Result

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We See Solutions.™

“Every client has a story. It's the creative's job to bring it to life."

Megan Angle

The Challenge

The Solution

The Result

Explore More Stories and Solutions.

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We See Solutions.™

“There is no problem without a solution"

Alberto Castillo

The Challenge

The Solution

The Result

Explore More Stories and Solutions.

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Objective

Solution

Outcome

We See Solutions.™

“We are here to support the client and earn their trust”

Miguel Sanchez

The Challenge

The Solution

The Result

Explore More Stories and Solutions.

Related Case Studies

We See Solutions.™

“When better is possible good is not enough”

Jazz Thomas

The Challenge

The Solution

The Result

Explore More Stories and Solutions.

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We See Solutions.™

“The right partnership transforms challenges to successes”

Jo Merriman

The Challenge

The Solution

The Result

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Related Case Studies

Objective

Solution

Outcome

Event Video

Event Images

The ultimate challenge

Extraordinary results

We See Solutions.^™

“Where there's a
will, there's a way"

We See Solutions.^™

“When you know more,
you can do more"

We See Solutions.^™

We See Solutions.^™

We See Solutions.^™

“We are here to support
the client and earn
their trust”

Miguel Sanchez 

We See Solutions.^™

“When better is possible
good is not enough”

We See Solutions.^™