Looking for support at your upcoming exhibit? 
The leading authority on workplace culture awards Encore Great Place to Work® Certification
SCHILLER PARK, IL Oct. 11, 2023 – Encore is proud to be Certified™ by Great Place to Work® for the second year in a row in the United States and other geographies. The prestigious award is based entirely on what current employees say about their experience working at Encore.
Encore also earned the certification in Australia, Austria, Canada, Mexico, New Zealand and UAE.
Top scores around fairness and inclusion are a point of pride for Encore leadership. “We know that our customer experience cannot exceed our team member experience,” said Trevor Ferguson, Chief Operating Officer at Encore. “People deserve to be protected, respected and connected, and we will continue to serve our team members as key stakeholders in our business,” he added. “Our community is an ecosystem of team members, venue partners and meeting professionals. Through education, leadership, and accountability we can build upon our foundation to deliver events that transform, together.”
Great Place to Work® is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. The survey measures workplace culture within themes like integrity, collaboration, equity, inclusivity, pride and respect that are backed by proprietary research as proven factors for increasing employee satisfaction and retention.
In addition, on Oct. 11 Great Place To Work® will unveil The Great Transformation, a groundbreaking, three-year research initiative with organizations committed to participating in targeted, data-backed action plans designed to unlock the full potential of all employees and improve organizational productivity, agility, resilience, and innovation. The project consists of 10 prestigious organizations alongside Encore, including Hilton, Accenture, KPMG, Cadence, Cisco, DHL Express, Dow, Synchrony, UKG and World Wide Technology. The first-of-its-kind cohort collectively represents more than 1.4 million global employees across a broad range of industries, including technology, finance, transportation, hospitality, professional services, semiconductors and manufacturing.
“Great companies know their most valuable assets are their people. Nowhere is this truer than in the service industry,” said Encore President & CEO Ben Erwin. “We’re proud to join the Great Transformation at a time of our own company’s reimagining. Embracing a ‘for all’ culture for us means celebrating our teams to ensure they feel a sense of belonging in a community they want to grow. It’s a simple truth: Engaged teams who feel supported and valued are best able to deliver for customers. It’s how tomorrow’s successful companies will compete.”
“In 2020, when the event industry collapsed due to the pandemic, making it the worst possible time to make systemic change for most, Encore did exactly that. Encore restarted their business by creating a for all culture for their teams,” said Michael C. Bush, CEO of Great Place to Work. “They see the future of great organizations are secured with this strategy and they have opened themselves up to transformation by committing to this hard work. We know that leaders are looking for answers in this performance-driven, hybrid, AI confused, trust fragile world. This will be as close to a blueprint as anything we’ve seen because the future of work is For All. “
###
About Encore
Encore creates memorable experiences that engage and transform organizations. As the global leader for in-person, hybrid and virtual events, the Encore team of innovators and experts deliver real results through event strategy, design, technology, production and digital solutions. Encore operates in more than 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. It is the trusted partner of choice for more than 2,100 premiere hotels and venues worldwide. The company is headquartered in Schiller Park, Ill., within the Chicago metro area.
About Great Place To Work®
Backed by 30 years of data, Great Place To Work is the global authority on workplace culture. Through its proprietary For All™ Model and Trust Index™ Survey, it gives organizations the recognition and tools to create a consistently positive employee experience. Its mission is to help every company become a great place to work for all, driving business growth, improving lives, and empowering communities. Through globally recognized and coveted Great Place To Work Certification™ and highly competitive Best Workplaces™ Lists, Great Place To Work enables employers to attract and retain talent, benchmark company culture, and increase revenue. Their platform enables leaders to truly capture, analyze and understand the experience of every employee, and compare outcomes with data collected from more than 100 million employees in over 90 countries worldwide. Learn more at greatplacetowork.com and on LinkedIn, Twitter, Facebook and Instagram.
###
Media Contact:
Jennifer Duffy
Encore
Jen.duffy@encoreglobal.com
c: (310) 923-2712
The company’s leadership strategy continues to underscore a culture of service excellence
Encore has hired Poonam Mohan as Chief Information Officer, a role that will leverage technology to support the company strategy to elevate the customer experience by strengthening the culture, resources, and career opportunities for employees.
Based in Dallas, Mohan will lead the company’s internal technology innovation to streamline processes and solutions.
“Poonam’s leadership will enhance our use of technology to create better tools for our teams and better experiences for our customers and their attendees,” said Ben Erwin, President & CEO. “We’re continuing to build a leadership team squarely focused on elevating the customer experience and the team member experience, which will power it. We’ve achieved early momentum in 2023 and we know that innovative technology for our team will be important ingredients to our continued success.”
“Technology has to serve the user, first and foremost. We will be innovating around how technology can deliver better outcomes for the business by leading with a people-centered approach and an understanding of human nature,” said Poonam Mohan, Chief Information Officer. “I am passionate about creating technology that people love to use and doing that through collaboration and input—that’s the game changer.”
Mohan joins Encore after 21 years at American Airlines, most recently VP, Corporate & Enterprise Technology. There she was responsible for the development lifecycle and operations for technologies supporting commercial and corporate, regional airlines, cargo and IT infrastructure. Prior roles at American Airlines include Managing Director, Flight Operations and Crew Technology and Managing Director, Revenue & Planning Technology. Prior to joining American Airlines, she worked as a consultant at PwC.
About Encore
Encore creates memorable experiences that engage and transform organizations. As the global leader for in-person, hybrid and virtual events, the Encore team of innovators and experts deliver real results through event strategy, design, technology, production and digital solutions. Encore operates in more than 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. It is the trusted partner of choice for more than 2,100 premiere hotels and venues worldwide. The company is headquartered in Schiller Park, Ill., within the Chicago metro area.
# # #
Media Contact:
Jennifer Duffy
Encore
Jen.duffy@encoreglobal.com
c: (310) 923-2712
The strategic move underscores the company’s commitment to a culture of service excellence
CHICAGO, IL May 2, 2023 – Encore, a global leader in event technology and production services, has announced two new senior posts. Trevor Ferguson joins in the role of Chief Operating Officer and Michelle Brown as Senior Vice President of Operations & Customer Excellence.
Together the new roles mark the latest milestone in the Encore post-pandemic strategy to build back differently, leaning into a customer-centric mindset, alongside important investments in developing and equipping our team members to serve as partners along the customer journey.
“These two new roles will focus on consistently elevated customer experience across our business,” said Ben Erwin, President & CEO. “We believe our people are our key differentiators in the marketplace, and by investing in our team member experience, we’re investing in our customer experience. Alongside Trevor and Michelle’s leadership, the Encore team will continue to build upon our purpose to connect and inspire.”
Trevor joins Encore from Aramark, where he served as President/COO of Aramark’s Higher Education business. He describes himself as a servant-leader with a commitment to prioritization and results.
“People deserve to be protected, respected, and connected, and I’m here to ensure that for all our stakeholders. When they feel that, they thrive,” Trevor said. “Our community is an ecosystem of team members, venue partners and meeting professionals. Through training, prioritization, leadership, commitment, and accountability, we can build upon our foundation to deliver events that transform, together.”
Michelle most recently served as Vice President of Digital Products and Analytics at United Airlines and had served in many functions prior, including CFO of commercial business units, Managing Director of Airport Operations, and Managing Director of the MileagePlus loyalty program. She will lead the company’s operational best practices with a focus on scaling service excellence across the business.
“I am committed to enhancing the ways we consistently serve our customers and leverage technology to elevate the team member’s experience,” Michelle said.
About Encore
Encore creates memorable experiences that engage and transform organizations. As the global leader for in-person, hybrid and virtual events, the Encore team of innovators and experts deliver real results through event strategy, design, technology, production and digital solutions. Encore operates in more than 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. It is the trusted partner of choice for more than 2,100 premiere hotels and venues worldwide. The company is headquartered in Schiller Park, Ill., within the Chicago metro area.
Media Contact:
Jen Duffy
Encore
c: (310) 923-2712
Duffy’s deep industry expertise supports robust growth phase for global leader
SCHILLER PARK, IL June 21, 2022 – Encore, a global leader in event technology and production services, announced today Jennifer Duffy has been named Director of External Communications. Duffy will join the brand team and oversee public relations and external communications, shaping strategies through the development, implementation, and measurement of effective communication programs within Encore.
“Jen shares our commitment to excellence and our mission to create transformational experiences for Encore customers and stakeholders,” said Amanda Armstrong, SVP of Brand and Community Engagement, Encore. “Jen’s industry knowledge and marketing experience provides a unique and valuable perspective. Her extensive public relations background, coupled with hotel and destination strategy, will help drive us forward as we grow to meet market demands.”
A seasoned professional at building brands and delivering results, Duffy brings over 15 years B2C and B2B marketing experience to her role at Encore. Most recently, she served as Vice President of Marketing for Associated Luxury Hotels International (ALHI), shaping a marketing program for over 250 independent luxury hotels. At ALHI, she transformed the brand messaging to become content-focused, delivering relevant and timely information to increase customer engagement and improve hotel stakeholder satisfaction.
Prior to ALHI, Duffy served as the Communications Director for Experience Scottsdale, where she spearheaded increased collaboration between marketing and communications departments to increase campaign results, PR best practices for influencer marketing, as well as digital PR for SEO and link building. Her prior roles include Director of Brand Marketing, Food and Beverage Strategy at MGM Resorts and Regional Director of Public Relations at Loews Hotels, overseeing the California and Golf Resorts regions.
“I’ve watched Encore evolve and grow to meet the changing needs of the customer over the last few years and I am thrilled to be joining a company with such incredible leadership in event technology and production. There are so many stories to share and new voices to bring forward in the meetings and events community,” said Duffy. “Alongside the talented team, I’m excited to support Encore’s growth trajectory. I look forward to sharing innovative and inspiring content and ideas with our customers and the industry.”
###
About Encore
Encore creates memorable experiences that engage and transform organizations. As the global leader for in-person, hybrid and virtual events, the Encore team of innovators and experts deliver real results through event strategy, design, technology, production and digital solutions. Encore operates in more than 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. It is the trusted partner of choice for more than 2,100 premiere hotels and venues worldwide. The company is headquartered in Schiller Park, Ill., within the Chicago metro area.
# # #
Media Contacts:
Shannan Bunting
Outlook Marketing Services
shannan@outlookmarketingsrv.com
c: (847) 385-3619
Jennifer Duffy
Encore
Jen.duffy@encoreglobal.com
c: (310) 923-2712
Chicago, IL. USA / Basel, Switzerland, 14 April 2022 – Encore partners with Event Design Collective GmbH (EDCo), the globally active consultants and trainers of the Event Design using the Event Canvas™ methodology. The #EventCanvas is intended to stimulate the creation of a common visual language that can be used by event professionals to design, articulate and prototype compelling event stories.
Through this partnership, Encore continues to expand its end-to-end solutions to help its customers meet their most critical objectives by developing and planning event experiences with purpose. In an ever-changing event landscape, event owners are faced with the need for change, and event teams are challenged to implement that change. The Event Design Collective uses a three-stage methodology to get a grip on how events create value and how to measure success through behavioral change. Through the art and science of event design, focused on design thinking, Encore provides strategically sound event design that offers a clearly articulated process to develop event programs. With a long history of creating memorable event experiences that connect and inspire audiences, the company’s customer-first mindset allows for collaboration with customers wherever they are in the planning cycle.
Adding to the already unmatched breadth and depth of event production services, the #EventCanvas methodology offers Encore an innovative, proven, and deliberate industry approach to help customers offer stakeholders transformative experiences with impactful benchmarks of success.
“It is part of the Encore DNA to listen to our customers, understand their individual needs and specific goals, and leverage our facilities and team members to help them achieve those goals,” said Tara Higgins, SVP, Commercial, Encore & President, Hargrove. “EDCo is allowing us to build on our inquisitive nature by giving us a common event design language to communicate with our customers and provide a game-changing framework to help them achieve their objectives. Partnering with the bright minds of Event Design Collective will allow us to continue actively serving as an invaluable partner to them.”
“The ability of Encore to equip teams and industry professionals at large with the Event Design skillset is an important milestone for the U.S. development of the common language of event design we started in 2013,” added Roel Frissen, managing partner of the Event Design Collective GmbH. “It will put Encore at the forefront of the market when it comes to systematically designing innovative events using the Event Canvas with and for their clients.”
###
About Encore
Encore creates memorable experiences that engage and transform organizations. As the global leader for event technology and production services, Encore’s team of creators, innovators and experts deliver real results through strategy and creative, advanced technology, digital, environmental, staging, and digital solutions for hybrid, virtual and in-person events. Encore operates in more than 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. Encore is the trusted partner of choice for leading hotels and venues worldwide and was named to the Forbes 2018 and 2019 America’s Best Employer list. The company is headquartered in the Chicago metro area in Schiller Park, Ill.
About Event Design Collective GmbH
Event Design Collective GmbH (EDCo),is a training & event design consultancy firm. They are known as the creators of the Event Canvas™ and trainers of the Event Design Certificate Program based in Switzerland with offices in the Netherlands, France, Finland, Germany, Italy, Canada and Mexico. Founders Ruud Janssen and Roel Frissen together with Dennis Luijer are also the authors of the “Event Design Handbook, systematically design innovative events using the Event Canvas” available in English and Chinese as well as the new book “Design to Change – Elevating your ability to look and act beyond the now.” published in 2021.https://edco.global
###
Media Contact
Encore
Event Design Collective GmbH
Ruud Janssen, Co-Founder & Managing Partner
+41 79 291 06 23 / ruud@edco.global
Roel Frissen, Co-Founder & Managing Partner
+31 65 519 23 23 / roel@edco.global
Encore, a global leader in event technology and production services, today announced Scott Nodsle has been named Managing Director, APAC. In this role, Nodsle will be responsible for driving the strategic direction of the region. Additionally, he will be responsible for delivering world-class service and driving industry-leading standards to advance Encore’s purpose to connect and inspire its customers globally. Finally, he will be focused on strengthening strategic hotel partnerships across the region. In this role, Nodsle succeeds Tony Chamberlain, who has served as Managing Director for the region since 2008.
Nodsle has been with Encore for more than 20 years, a journey that began as a venue Technician and grew through his promotion to Divisional Vice President in 2019, followed by two impactful years as Group Operating Director for Encore’s EMEA business. Over the course of his tenure at Encore, Nodsle has championed numerous strategic commercial and operational growth initiatives and demonstrated an unwavering commitment to customer service excellence.
“I am excited to assume the role of Managing Director during this pivotal time for the events industry,” said Nodsle.
“We are focused on positioning the Encore APAC region for a return to long-term growth and success as we continue to provide creative solutions to our clients and venue partners. We’re investing in our full suite of capabilities, most notably our team and technology solutions to strengthen our position. Encore is committed to delivering event experiences that serve our customers whenever, wherever, and however they choose to meet, whether through an in-person, virtual or hybrid experience.”
Dustin Worley, SVP, International, added,
“On behalf of our entire team, I am thrilled to welcome Scott to the APAC region. Throughout his 20+ year Encore journey, Scott has proven his ability to drive outstanding results for our global customers and venue partners. I also want to thank Tony for his tremendous leadership of the organisation over the last 14 years. His work has positioned us extraordinarily well for the next phase of our growth in the region.”